Shipping policy

Last updated: October 22, 2026.

Order processing times

Orders are processed within 1–2 business days. Orders placed on weekends or holidays are processed the next business day. During busy seasons such as Black Friday and the holidays, processing can take up to 5 business days. We appreciate your patience while we prepare your order.

Shipping times

We ship from the United States, to both domestic and international addresses.

• United States: orders typically arrive within 4–5 business days after processing (Hawaii, Alaska and US territories: 5–10 business days).
• International: orders typically arrive within 11–21 business days after processing.

Delivery times are estimates and may vary due to carrier delays, weather or customs.

Shipping costs, import taxes and customs fees

• Domestic orders: shipping costs are calculated at checkout based on your address.
• International orders: USPS and DHL international rates are calculated at checkout based on weight and destination country. *We do not collect import duties at checkout. The buyer is responsible for all import taxes and customs fees charged upon delivery.

Tracking

All domestic orders include tracking. For international orders, tracking availability depends on the shipping method and the destination country’s postal service. Some USPS international shipments may have limited or no tracking.

Shipping address

Please double-check your shipping address at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer. If you notice a mistake, email us as soon as possible and we’ll do our best to update it before your order ships.

Lost or damaged packages

If your order arrives damaged or appears lost, please see “Damages and issues” in our Return and Refund Policy.

Questions

For any shipping questions, contact us at admin@storybookink.org.

Thank you, and have a great day!