Refund policy

Last updated: Oct 22, 2026.

We have a 10-day return policy, which means you have 10 days after receiving your item to request a return.

To be eligible for a return, your item must be in new, unread condition, exactly as you received it: no marks, writing, stains or scratches on the pages or cover, no bent or torn pages, and no water damage. The item must be in its original packaging, and you’ll need your receipt or proof of purchase.

To start a return, email us at admin@storybookink.org with your order number in the subject line. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Customers are responsible for return shipping costs, unless the item arrived damaged, defective or incorrect.

Sale and discounted items are not eligible for returns, except when they arrive damaged, defective or incorrect.

Damages and issues

Please inspect your order when it arrives. If the item is damaged, defective or not what you ordered, email us within 3 days of delivery with your order number and photos of the issue. Once we’ve reviewed it, we’ll send you a replacement or issue a full refund.

We provide tracking information on all domestic orders. If your order hasn’t arrived by the estimated delivery date, please wait 48 hours before contacting us. We’ll do our best to locate the package, and if it’s confirmed lost by the carrier, we’ll ship a replacement right away.

Exchanges

We don’t offer exchanges at this time.

Refunds

We’ll notify you once we’ve received and inspected your return and let you know whether your refund was approved. Approved refunds are issued to your original payment method within 10 business days. You’ll be refunded the price of the item plus any sales tax paid. Original shipping charges are not refunded. Please note that your bank or card company may take additional time to process and post the refund.

If more than 15 business days have passed since your return was approved and you haven’t received your refund, please contact us.

International orders

We don’t accept returns on international orders at this time.

Questions

For any questions about returns, contact us at admin@storybookink.org.

Thank you, and have a great day!